If your business operates on the management of outgoing and incoming calls, whether it is a customer service or sales center, you must upgrade the company’s telephone system by establishing IP exchanges that will streamline the work processes, and maximize the effectiveness of the company’s representatives and employees.
IP PBXs are telephone systems that operate on IP (Internet Protocol) technology, and enable the transmission of communication data via the Internet. This technology provides a quality solution for optimizing the business communication system of many organizations while saving costs, improving customer service, the possibility of increasing sales and ongoing operation of the work and productivity of the employees in the company.
Why should you switch to IP exchanges?
As mentioned, IP-based telephone exchanges will be able to significantly optimize the day-to-day running of the business. In addition to saving space and order when it comes to connecting and using landline phones in the company’s offices, there are some notable advantages of IP switchboards:
- The possibility of remote work – since the telephone system exists on an Internet infrastructure, calls can be made anywhere and at any time regardless of the offices and location of the organization.
- Assigning numbers to each user – even when it is a large organization with hundreds of telephone representatives, each of them can be assigned a unique number to be used during their work without the need for additional devices and telephone lines.
- Call routing system – each IP switchboard can be assigned a call routing system, which will allow you to make phone calls easily while transferring the call to different users in the switchboard.
- Standard functions of a telephone switchboard at the push of a button
- The possibility of interfacing with other systems in the business – the telephony system is based on the internet infrastructure of the business, so that the phone system can easily be connected to other systems that exist in it and the current work processes can be optimized.
- Real-time reporting and monitoring – there is a distinct advantage to IP switchboards also on the administrative side of the organization, because all telephone calls that take place over the internet infrastructure are saved on the system, thus providing reporting and information regarding the switchboard’s activity at any given moment for the purpose of supervision and control.
- Call recording – another and efficient advantage of a business communication system that operates on an IP exchange, is the possibility of recording and saving all the phone calls made by the company’s users. Another and effective means for the supervision and control of the organization’s managers.
Planning and setting up IP telephony systems with TACT
The TACT company provides communication solutions in the fields of computing, communication and telecommunications for medium and large businesses, according to personal adjustment to the company’s requirements and needs. Our company specializes in the design and construction of telephony systems and IP exchanges and provides a range of services that include consulting, support, warranty, cost reduction, fast delivery times and providing solutions that are difficult to find in the market.
For an attractive price offer and additional details – please contact us.
